Recovery Manager


Associate, 1+ Years


Financial Services

Employment Type

Full Time


Florence, KY

Job Responsibilities

The Recovery Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:

  • Manages a team including Team Leads and agents who are responsible for Aged Debt
  • Assigns projects and ensures team deliverables
  • Typically supervises multiple post-charge-off stages of Default Operations
  • Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e. probate & bankruptcy accounts)
  • Serves as backup to Senior Manager
  • Responsible for developing and implementing policies and procedures to provide for more efficient Recovery processes
  • new work procedures, analyzes complex and variable issues with significant departmental impact
  • Maintains appropriate staffing requirements to meet operational needs
  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
  • Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
  • Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations
  • Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning
  • Persuades and influences others through effective communication and diplomacy skills; may negotiate with external parties
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Qualifications:

  • 5-8 years experience in a related role with commensurate people management experience
  • Collections/Recovery/Bankruptcy experience strongly preferred
  • Education:

  • Bachelor’s/University degree or equivalent experience

  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


    Job Family Group:

    Operations - Collections Default


    Job Family:



    Time Type:

    Full time


    Citi is an equal opportunity and affirmative action employer.

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    Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

    Open positions


    Pay range

    Pay range not provided